Thursday, November 30, 2006

This Really Burns My Tortillas:

Ok I've mentioned that I work at a Bank. Well today was a doozie of a day at the bank. Let me explain something really fast first so this will make more sense.

For those of you that don't know, when you go to the bank and deposit a check that is from another bank, they usually give you access to that money before they collect it from that bank. They do this based on your account. And if for some reason the check came back bad...well they would take that money back into your account and you would be charged a fee for that bad check.

So in order to prevent these kinds of losses,(because let me tell you, when someone gets a bad check for a thousand dollars and then they owe the bank, sometimes they don't want to pay that money back so the bank loses) the bank puts holds on checks....ahhh now the light turns on for a lot of people.

Well if your account is fairly new or if you have a few over drafts or if you usually don't deposit large checks the bank will probably hold your check until they get the money from the bank the check is written from and thats what people don't understand.

Today was hold city at the bank I work at. Lots of people were having holds on their checks and they were getting mad at me for it. Well first of all I don't do anything...the computer does, second don't get mad at me, it's not my fault you had four overdrafts last month and that's why the bank wants to hold the checks.

That really burns my tortillas, getting mad at me for something I have no control over. But what's worse is that this girl, we'll call her Winnie the Whiner, came to deposit her check into the account and it called for a hold. We explained to her that it could be because of overdrafts of if she usually doesn't deposit such a check into her account and she said ok. Then she said well her brother works at the bank I work at and he told her there should be no problem if she has overdraft protection, well I asked and the manager said the hold was because the account was fairly new and she didn't have a strong history of deposits. Well she said ok and she left.

About an hour later we get a call and my manager gets the phone because it was from another bank department and it turns out to be the Whiner's brother. He was calling about the hold. Ok give me a break. She went to cry to her brother? And he was trying to get my manager to take off the hold? What kind of unethical thing is that? I won't mention the department he works in but what does he think? We'll be doing stuff like that for him? Is he special or something? Will he pay my bills if I lose my job because we had to take a loss? I cannot believe he would even venture to call and ask for that.....

So in conclusion, I have no power over holds and if you want to fight with me about it, do it yourself, don't have your brother fight your battles for you...crybaby....

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